Returns & Refunds

Thank you for shopping at Skandu.

If you are not entirely satisfied with your purchase, we are here to help.
 
Right to Cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you, or a third party other than the carrier indicated by you, takes physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email to sales@skandu.co.uk

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. 

Please note that item must be returned in its original packaging (as arrived) and in re-saleable condition.

Effects of Cancellation
If you cancel this contract during the 14 day cancellation period, we will reimburse all payments received from you.  We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than – 

(a) 14 days after the day we receive back from you any goods supplied, or 

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or 

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. 

To Return a Product To Us
Please make sure that the product was received by you in the last 14 days.

Send an email to sales@skandu.co.uk

Your email should have the following information so that we can process a return.

  • Your name
  • Order reference number
  • Your Address
  • Email address
  • Contact number
  • Date of purchase
  • Date the goods were received by you
  • If you originally ordered multiple items, which do you want to return?

When we approve and receive a return, we will aim to process your refund back to the original payment method within 14 days.

Sending A Return Back To Us
Some of our products may have delicate physical properties and the transportation of these items is a difficult business. If the item you wish to return has delicate physical properties please make sure that any courier used is aware that the contents of the shipment could contain delicate items. Also, make sure that any courier shipment is fully insured to the value of the shipment (retail price). 

Exchanges
At this time, we are unable to offer exchanges unless the item arrives damaged. If your item is damaged upon delivery, please contact us with your order details and include images of the issue.

If you would like to swap your item for something else, simply place a new order and return the item you no longer want.

Damaged Or Faulty Items Received By You
Upon delivery, inspect the packaging for any external damage. If you notice any, note the damage on the driver's delivery document and contact us immediately for assistance. 

For internal items, please inspect carefully. If any part of the product, such as a door panel or other components, is damaged, contact us within 24 hours of delivery with your order details, and we will gladly assist in resolving the issue.

Please note that we cannot offer a refund if the damaged item has already been assembled.

Sale items
Sale items can be refunded.

Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
• By email: sales@skandu.co.uk